Course Description: To succeed in today's Globalization; every organization is trying hard to provide best Customer service to all of their customers. Every organization is trying to satisfy their customer by various means in order to be on the top with the help of its Customer Service Department. Today in every part of world, where there's a huge requirement/demand for all those people who can work efficiently and provide the best Customer Service on behalf of any organization.
Our course is designed to help every Customer-Oriented business and their customer service representatives to recognize the values of better customer service. Our Customer Service training program gives an opportunity to enhance the skills of Customer Service Department and make them understand to provide customer service from a new and positive angle.
Objectives: Customer Service training can help your Business and Team Members in such a way so that you will be able to achieve your organization's current service operation. Each participant will receive valuable feedback from our evaluators about their customer service style and have an opportunity to grow, and help your company to grow better and consistently.
Module 1: Introduction
Module 2: Telephone Etiquettes
Module 3: Assertiveness
Module 4: Patience
Module 5: Professionalism
Module 6: Active Listening
Module 7: Transitional Phrases
Module 8: How to tackle Angry customers
Module 9: Good Presentation Skills
Module 10: Good Communication Skills
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