Course Description: Effective communication is perhaps the most basic and critical skill to an Individual, organization's, student, or to a corporate success. Good communication is not just about speaking well. The strongest influence on the outcome of all communications is the ability to listen effectively as well. Those who listen well tend to respond more appropriately, subsequently building trust and fostering positive business relationships.

Most people think that they already listen well. Research shows that when people listen, they usually tune into their own motivations and intentions, thereby screening out the sender's intended meaning or purpose. This is the biggest contributing factor to miscommunication and it can have disastrous consequences.

As a result of our Communication Skills training, participants will explore, understand and improve their skills for more successful communication. Through a self-administered assessment tool and experiential learning activities, each participant will receive valuable feedback about their listening tendencies and have an opportunity to appreciate other approaches to listening.

Objectives: You need good Communication skills to support your technical expertise! You have the “hard side” of your job down pat. But how about the “soft side?” Your Communication skills can spell the difference between success and failure at work.

Organizations have always known that success depends on people communicating effectively, contributing not only to the bottom line but also to a positive performance environment. Successful organizations also know that good communication is not just about speaking well. It's about the quality of the connection between the senders and the receivers of the message. The strongest influence on the quality and outcome of all communications is the ability to listen effectively. Only by listening effectively can you respond appropriately.

Overview:

Module 1: Introduction

Module 2: Modulation

Module 3: Pace

Module 4: Enthusiasm

Module 5: Clarity of Words

Module 6: Loudness in Speech

Module 7: Rate of Speech

Module 8: Probing

Module 9: Paraphrasing

Module 10: Active Listening